The PTC provides a full range of support and technical services and advice to Posts and other stakeholders.
 
Because of the technical nature of products, support is becoming an essential part of the activities of the PTC. For this reason a special support team was established to help customers with any problems related to PTC products.

First level support is 5 days by 24h in 3 shifts each day

The support activities start on 10 pm each Sunday, Uruguayan time (24:00h Sunday UTC)
The support activities end on 10 pm each Friday, Uruguayan time (24:00h Friday UTC)